We would be happy to answer additional questions you may have about the therapy process. Here are some common questions that we receive:
Do you take my insurance?
We are providers for Nebraska Medicaid, Blue Cross/Blue Shield, Midland’s Choice, United Health Care/Optum, Aetna, Cigna, Blue Advantage Medicare, and Veteran’s Administration Care in the Community. Please note that not all of our therapists are providers for all plans listed above. You may check the counselor’s participation in your network through your insurance company and/or ask the specific therapist you wish work with. In addition, if we are not in your insurance plan’s network, your plan may have out of network benefits that would cover some of the cost.
What will my out of pocket costs be?
If you have insurance and we are in-network for your plan, we are contracted to take your insurance plan’s rate, not our fee. This rate will vary by insurance company. Check with your plan for specifics. Your insurance plan or Medicaid may cover all of the counseling costs. However, most plans have a co-pay/co-insurance and deductible. Co-pays/co-insurance are due at time of service. If you haven’t met your deductible, the cost of the session (insurance company’s rate) is due at time of service. This will be applied to your deductible. Your insurance carrier can provide you with information about your co-pay and deductible. You can use your Health Savings Account funds to pay for out of pocket counseling costs. We accept cash, check, Visa, Mastercard and Discover for payment.
Do you offer sliding scale fees?
No, we do not have a sliding scale. Providers of Medicare, Medicaid and insurance companies have to receive special permission to offer this service, as it is against the rules of insurance contracts to bill clients different rates. Often times charitable organizations, public/county health facilities and student counseling programs have received special permission to offer sliding scale rates, and receive donations that help them off set the cost of providing this service. Please check with these agencies if you require a sliding scale fee. Qualification for sliding scale is usually income dependent.
How many sessions will I need/how long are sessions?
Sessions run for 45 or 60 minutes. Everyone progresses at their own speed, so it is not possible to know how many sessions you will need at the start of therapy. Your counselor will collaborate with you and develop a treatment plan that is specific to your counseling goals.
What should I do to prepare for my first session?
Please contact your insurance company for your out of pocket costs, and to have your sessions pre-authorized, if your plan requires this. For assessment purposes, we have to gather information from you, including medical history. Please have handy the name and dose of any medication you are prescribed. We also need to know the names and contact information of other health care professionals that may be involved with your care. Please open a client portal account and fill out the paperwork we will email to you with the portal link. If you are unable to do so, let us know and you can fill out paper forms at our office.
What if I have to cancel my appointment?
Unlike physicians, we can not “overbook” our schedule to adjust for late cancellations or no-shows. Your counselor has devoted the hour of your appointment specifically for you. Please give 24 hours notice and cancel by phone message, so that we may be able to schedule another client in need during that time slot.
We would like to thank you for visiting our website, and would be honored to work with you.